Front Desk Agent
Hyatt House Chicago/Schaumburg – Schaumburg, IL
LOCAL CANDIDATE WITHIN 10 MINUTES PREFERRED. MUST HAVE EVENING, WEEKEND & HOLIDAY AVAILABILITY.
THIS IS A PART-TIME POSITION THAT OFFERS HOLIDAY PAY AND MEDICAL BENEFIT OPTIONS. OPPORTUNITY TO BECOME FULL-TIME AFTER 90 DAYS. BACKGROUND AND SOCIAL SECURITY CHECK REQUIRED.
ESSENTIAL JOB FUNCTIONS:
Comply with Company Standards of Service as outlined for HYATT house. * Project a favorable image of HYATT house to the public at all times. * Treat guests, vendors, customers and co-workers with professionalism and respect at all times. * Complete Departmental Training and Brand standards training as assigned. * Maintain a clean and neat appearance at all times. A complete uniform must be worn at all times in public areas, including name tag. * Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Usea positive, clear speaking voice, listen to guest requests and respond with appropriate action. * Employ operational and selling techniques to maximize occupancy levels and achieve the highestaverage rate possible, and ensure that staff does the same. Maintain and provide accurateinformation on and promote hotel facilities. * Maintain cash bank per accounting guidelines. Comply with all accounting procedures. * Consistently adhere to uniform, grooming and appearance standards. * Maintain effective communication within Front Office and related departments, and with allhotel departments. Stay aware of issues relating to front office and general hotel operations.Attend meetings as scheduled. Apprise management of any concerns or suggestions. * Adhere to safety, security and emergency procedures, react appropriately during emergency.situations, and act promptly to correct hazards. Adhere to security procedures on the handlingof guest room keys, the protection of guest related information and conduct weekly inventory ofguest room keys. * Understand and operate front office and telephone computer systems, and equipment such asten key adding machine, facsimile machines, etc.A Flexible schedule is a MUST!
Salary: $10.00 /hour
Customer Service, Face to Face Customer Interaction, Inbound Phone Call Handling: 1 year